Privacy Policy

Last Updated: March 25, 2025

This document outlines the Privacy Policy (the “Policy”) of Peak Plumbing Riverside, a provider of residential plumbing services located in Riverside, CA. This Policy applies solely to information collected through the use of this website (the “peakplumbingriverside.com”), or any quote request submitted by you through the Website.

This Policy describes the following:

• The types of personally identifiable information we collect and how it may be used or shared.

   

• The options available to you regarding the use of your data.

   

• Measures taken to protect your information from misuse.

   

• How you may review or update any data we have on file about you.

   

Collection and Use of Personal Information

The information we collect consists of the details you submit through required form fields on our Website.

Your information is used to respond to your inquiry or request. We do not share your information with any third party outside our organization, except as required to fulfill your request.

You acknowledge that the information you provide may be shared with our Premier Partners, as outlined in the Terms of Service. These Premier Partners may also share this information with their employees, agents, contractors, clients, or referrals.

We may occasionally contact you via email to inform you about services, updates, or modifications to this Policy—unless you have opted out of such communication.

Managing and Reviewing Your Information

You have the ability to manage how your data is handled. You may contact us at [email protected] to:

• Review the data we have collected about you.

   

• Correct or update any inaccuracies.

   

• Request deletion of your data.

   

• Express concerns about how your information is used.

   

Protection of Your Personal Data

We take reasonable precautions to ensure your information is secure. Any sensitive data transmitted through the Website is encrypted and transmitted using secure methods.

You can verify this by looking for a lock symbol in your browser address bar and ensuring the web address begins with “https”.

Only employees with specific job responsibilities, such as customer service or generating quotes, have access to personally identifiable data. All data is stored on secure servers in a protected environment.

If you believe your information has been mishandled, please reach out to [email protected].

Information for California Residents: CCPA Compliance

The California Consumer Privacy Act (“CCPA”) grants specific rights to California residents regarding their personal information. This section outlines those rights and how they can be exercised.

Types of Personal Information We Collect

We may collect personal data that includes but is not limited to:

• First and last name

   

• Email address

   

• Telephone number

   

• Street address

   

• IP address and other online identifiers

   

Sources of Collected Information

Personal information may be collected through:

• Direct interaction via our Website, email, or phone

   

• Reviews or other user-submitted content

   

• Our Premier Partners, vendors, or service providers

   

• Publicly available sources, such as social media platforms

   

• Website usage activity, including browser or device disclosures

   

Purpose Behind Information Collection

Information may be collected and used for the following reasons:

• To fulfill your request for a quote or service

   

• To provide information about services that may interest you

   

• To assist with customer service and support

   

• To enhance our services through internal research and development

   

• To ensure security and data integrity

   

• To comply with applicable laws and regulations, including the CCPA

   

How Long We Keep Your Information

The duration for which we retain personal data depends on the nature, sensitivity, and purpose of the information. Retention periods also consider legal obligations and the potential risk involved in storing the data.

Parties With Whom We Share Personal Information

We may share your personal information with:

• Service providers

   

• Premier Partners and their associated personnel

   

• Business affiliates or subsidiaries

   

• Contractors authorized to receive such information

   

• Professional advisors, such as legal or accounting consultants

   

• Government or regulatory authorities, as required by law

   

Your Rights Under the CCPA

As a California resident, you have the following privacy-related rights under the CCPA:

• Right to Notice: You are entitled to receive notice of the types of data collected and its intended use at or before the point of collection.

   

• Right to Know: You may request information about how we have collected, shared, or disclosed your data in the past 12 months.

   

• Right to Access: You may request a copy of the specific personal information collected about you.

   

• Right to Deletion: You may request that we delete any personal data we hold about you, subject to certain legal exceptions.

   

• Right to Non-Discrimination: Exercising your privacy rights will not affect your ability to receive services from us.

   

Please note, we do not sell personal information and therefore do not offer an opt-out process related to the sale of data.

How to Submit a Request Regarding Your Information

To exercise any of your rights described above, you may submit a request via email to [email protected]. Please include your full name, contact details, and the original date of your request in your message. We will respond within 20 business days.

Using an Authorized Agent to Submit a Request

You may also have an authorized agent submit a privacy request on your behalf. The agent must provide sufficient documentation proving they are legally permitted to act on your behalf for privacy-related matters.